1. Conditions for exchanging returns
Customers need to check the status of goods and can exchange / return goods at the time of delivery / delivery in the following cases:
The item is not in the correct category, the design in the order is placed or on the website at the time of ordering.
Not enough quantity, not enough set as in the order.
The external situation affected such as packaging tearing, peeling, breakage ...
Customers are responsible for submitting relevant documents to prove the above deficiencies to complete the return / return of goods.
2. Regulations on time for notification and sending of products for return payment
Time to change the notice: within 48 hours from the date of receipt of the product in case the product lacks accessories, gifts or breakage.
Product delivery time: within 14 days of receiving the product.
Product exchange location: Customers can bring goods directly to our office / store or by post.
In case customers have comments / complaints related to product quality, please contact our customer care line.